Copilots improve individual productivity. Digital workers change organisational capacity. The governance implications are very different.
A copilot assists a named person inside a known application. A digital worker holds a defined scope of work, operates against enterprise systems and produces outcomes that others depend on.
The shift demands identity, entitlement, escalation and audit design that most organisations have not yet built. It also demands a workforce plan: which roles absorb the released capacity, and which are redesigned.
Treating digital workers as headcount — onboarded, scoped, supervised and reviewed — is the most reliable mental model we have found for executives.
To discuss how this research applies to your organisation, speak to a Mibono Intelligence advisor.
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